Privacy Policy

Information we may collect

The information collected depends on how you use Scr111 Casino and the services available through the website. Some information is provided directly by you, while other information may be collected automatically when you browse, sign in or interact with the site. We only seek information that is reasonably connected with operating an online casino service, supporting players and meeting applicable obligations.

Account and contact information

When you register or communicate with us, we may handle information such as your name, date of birth, residential details, username, account credentials, contact details and preferences. We may also keep records of messages, support enquiries, complaints and other communications so that we can respond appropriately, maintain service records and improve the player experience.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include information shown on identity documents, proof of address, photographs or other details required for verification. Verification information may also be used for security, anti-fraud, responsible gambling and compliance checks.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses where applicable, payment methods and other transactions. Payment providers may process payment details directly under their own privacy policies. We may receive information needed to confirm a transaction, prevent misuse, resolve disputes and maintain accurate financial and account records.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity and information about how you interact with the site. We may also record security events, error reports and information about the source of a visit. This information helps us operate, secure and improve the website.

Why we use information

• To create, manage and maintain player accounts.
• To process transactions and provide requested services.
• To verify identity, age and account information.
• To carry out security, anti-fraud and anti-money-laundering checks where applicable.
• To provide customer support and respond to questions or complaints.
• To monitor the website, troubleshoot problems and improve performance.
• To meet legal, regulatory, tax, record-keeping and responsible gambling obligations.
• To send service messages, account notifications and, where permitted, marketing communications based on your choices.

Retention and your privacy rights

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have rights concerning personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications. Withdrawing marketing consent does not necessarily affect service or transaction messages that are needed to operate your account.

To exercise a data right or ask a privacy question, contact support@scr111casino.win. Please provide enough information for us to understand your request and, where necessary, confirm your identity. We may ask for additional details to protect your account and prevent information from being disclosed to the wrong person. We will consider and respond to requests within a reasonable period, subject to applicable requirements and any lawful exceptions.

Limits on requests

A request may be limited or declined where fulfilling it would prejudice the rights of another person, compromise security, interfere with fraud prevention, reveal confidential information or conflict with a requirement to retain records. If information cannot be deleted because it must be retained, access may still be restricted where appropriate. We may also retain a limited record of a request so that we can manage it and demonstrate how it was handled.

Marketing choices

Where marketing communications are sent with your permission or where otherwise permitted, you can unsubscribe by using the option included in the message or by contacting support@scr111casino.win. Account, security, transaction and other essential service communications may continue because they are necessary for the operation of your account.